Privacy Policy

Last Updated: May 22, 2026.

At Lukki Casino (lukkicasino-canada.org), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal data of our users in Canada. We operate in accordance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the relevant provincial legislation such as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Quebec’s Law 25.

By accessing our services, depositing your loonie or toonie, or participating in any games on our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a premium gaming experience — whether you are enjoying a snipe on a progressive jackpot like Mega Moolah or playing live dealer blackjack — we must collect certain personal information. The information we collect falls into three categories:

A. Information You Provide to Us

When you register an account, make a deposit using Interac e-Transfer, or contact our support team, you may provide:

  • Contact details: Full name, date of birth, residential address, and email address.
  • Account credentials: Username and password.
  • Financial information: Details related to your preferred payment methods, including Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency wallet addresses.
  • Verification documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may require government-issued identification, proof of address, or source of funds documentation.

B. Information We Collect Automatically

When you use our website, we automatically collect data regarding your interaction with our platform, including:

  • Technical data: IP address, device type, operating system, and browser type.
  • Usage data: Time spent on the site, game history (e.g, your sessions on hockey-themed slots or Starburst), and betting patterns.
  • Cookies and tracking technologies: We use cookies to enhance your user experience, remember your preferences, and ensure our site runs as smooth as a bar down goal.

C. Information from Third Parties

We may receive information from third-party service providers, such as payment processors (Interac, iDebit) or identity verification services, to ensure the security of your transactions and compliance with provincial gaming regulations.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the services offered at Lukki Casino. Specifically, your data is used for:

  • Account Management: Creating and maintaining your player account.
  • Financial Processing: Facilitating deposits and withdrawals in CAD. We prioritize secure methods like Interac e-Transfer to ensure your funds are handled safely.
  • Regulatory Compliance: Adhering to the requirements set by provincial regulators, such as iGaming Ontario (AGCO), BCLC, or AGLC. This includes verifying your age and location.
  • Responsible Gambling: Monitoring play patterns to provide support for responsible gaming. We provide access to resources such as ConnexOntario (1-866-531-2600) and the Problem Gambling Helpline (1-888-230-3506).
  • Customer Support: Responding to your inquiries via our bilingual support team, ensuring that all our players, including those from Quebec, receive assistance in their preferred language.
  • Marketing and Personalization: Sending you updates on bonuses, such as our 100-200% match offers or free spins. Please note that for Ontario players, in accordance with iGO rules, bonuses are not auto-applied and require explicit opt-in.

3. Data Sharing and Disclosure

We do not sell your personal information. We share your data only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors and identity verification services. These partners are bound by strict confidentiality agreements.
  • Legal Obligations: We may disclose your information if required by law, regulation, or court order, or to protect the rights, property, or safety of Lukki Casino, our players, or others.
  • Regulators: If you are playing from Ontario or another regulated province, we may share information with relevant bodies such as the AGCO to ensure we meet our licensing obligations.

4. International Data Transfers

As an international operator catering to the Canadian market, your data may be processed or stored in jurisdictions outside of Canada. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is stored. By providing us with your information, you acknowledge this transfer, storage, and processing.

5. Security Measures

We employ industry-standard security protocols to protect your personal information. This includes encryption (SSL/TLS), firewalls, and secure servers. We treat your financial data with the highest level of care. Whether you are using a fiver or a significant bankroll for a twofer deal, we ensure that every transaction is encrypted. Access to your personal data is restricted to employees who require the information to perform their job duties.

6. Your Rights Under Canadian Law

Depending on your province of residence, you may have specific rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may request that we delete your personal data.
  • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time by updating your account settings or contacting support.

If you wish to exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies to improve your experience on our site. Cookies are small text files placed on your device. They help us remember your preferences, such as your favorite games or your preferred currency settings. You can manage or disable cookies through your browser settings, though doing so may impact your ability to use certain features of the site.

8. Responsible Gambling and Data

We are dedicated to fostering a safe environment. We collect data on betting behavior to identify potential risks associated with problem gambling. If our systems detect patterns that warrant concern, we may reach out to you or restrict account features in line with our Responsible Gambling policy. We encourage all players to utilize resources such as iGamblingOntario.ca to ensure their gaming remains a beauty of a hobby rather than a detriment.

9. Children’s Privacy

Our services are not intended for individuals under the age of 19 (or 18, depending on the province). We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will take immediate steps to delete that data.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to our dedicated team:

Email: [email protected].

We aim to resolve all inquiries promptly and professionally. Whether you are a fan of the Toronto Maple Leafs, the Vancouver Canucks, or the Montréal Canadiens, we value every player and are here to ensure your time at Lukki Casino is secure, fun, and fair.

12. Jurisdiction-Specific Compliance

Ontario Players

For our players in Ontario, we operate in full compliance with the regulatory framework set forth by iGaming Ontario and the AGCO. This includes strict adherence to rules regarding marketing, bonus distribution (opt-in requirements), and the protection of player data. We maintain segregated player accounts and ensure that all financial transactions are processed through authorized payment channels.

Quebec Players

We recognize the unique linguistic and legal landscape of Quebec. We provide support for our French-speaking players and adhere to the requirements of Law 25 regarding data transparency, security, and the rights of individuals over their digital identity.

Other Provinces

While regulatory frameworks vary across Canada (e.g, BCLC in British Columbia, AGLC in Alberta), we maintain a baseline of high security and privacy standards consistent with federal PIPEDA requirements. We ensure that your data is never used for unauthorized purposes and that your gaming experience remains private and secure.

13. Security of Transactions

When you deposit funds or request a withdrawal, you can trust our systems. We understand the importance of trust in the Canadian market. By integrating top-tier payment methods such as Interac e-Transfer and offering support for major credit cards, we ensure that your financial details are encrypted and protected from unauthorized access. Our team conducts regular audits to ensure our payment infrastructure remains secure and compliant with global and local standards.

14. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer require your data, it is securely deleted or anonymized. For players who have had a "snipe" on a big win, we may retain certain records for tax and legal compliance purposes for a period defined by provincial law.

15. Protecting Your Account

While we take rigorous measures to secure your data, you also play a key role. We recommend that you:

  • Use a strong, unique password.
  • Enable two-factor authentication if available.
  • Never share your login credentials with others.
  • Log out of your account when using public or shared computers.

By taking these steps, you help us ensure that your experience — whether you are cheering for the Ottawa Senators, Calgary Flames, Edmonton Oilers, or Winnipeg Jets — remains exclusively yours.

16. Final Commitment

At Lukki Casino, we believe that your privacy is a beauty, and we are committed to keeping it that way. We treat our players with the respect they deserve, providing a transparent, fair, and secure environment. Our compliance with Canadian privacy laws, our dedication to responsible gaming, and our focus on secure payment methods like Interac e-Transfer form the foundation of our trust.

Should you have any concerns regarding how your data is processed, please contact our support team at [email protected]. We are here to help, whether you need assistance with an account, have a question about our bonus rules, or need to discuss your data privacy rights. We look forward to providing you with the best gaming experience in Canada.

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